Return & Refund Policy

At Maysori , we want you to be fully satisfied with your purchase.
If an item does not meet your expectations, we offer a simple and uncomplicated return procedure.

🗓 Return period: 30 days

You have 30 days from the date of receipt of your order to return an item.

For the return to be accepted, the following conditions must be met:

  • The item must not have been used

  • It must be in mint condition

  • The original packaging, accessories, labels, and documents must be included.

Our team is available to support you throughout the entire process.

💰 Return shipping costs

1. Defective, damaged or incorrect product

➡️ Free returns
If the item received is defective, damaged or incorrect, all return shipping costs are our responsibility.

2. Change of mind / order error

➡️ Return shipping costs are the responsibility of the customer
This applies to cases where:

  • You no longer like the article

  • You ordered the wrong product

  • The item no longer meets your needs

Shipping costs are non-refundable .

📦 How do I return an item?

  1. Contact us
    Send an email to: support@maysori.com
    Include your order number + the reason for the return.

  2. Prepare your parcel
    Place the item back in its original packaging, with all accessories and documents.

  3. Return your package
    Follow the instructions in your return authorization email and drop off your package with the indicated carrier.

💳 Refunds

Once you have received your package:

  • We inspect the item to check its condition

  • If everything is in order, we will proceed with the refund.

  • The amount usually appears within 7 business days , depending on your bank or payment method.

🔁 Exchanges

Do you want to exchange an item (different color, different product, etc.)?
No problem — contact us and we will guide you through the process.

🚫 Non-returnable items

For hygiene or safety reasons, some items cannot be returned.
These products will be clearly marked as non-returnable on the product page.

📞 Contact information

Store name: AHEBUYS LLC
Address: 30 N Gould Street, Sheridan, Wy 82801
Email: support@maysori.com
Telephone: +33 7 54 15 58 89

Customer service:
Monday – Saturday: 9:00 AM to 6:00 PM
Response time: 1 to 2 business days