FAQ

❓ Frequently Asked Questions (FAQ) – Maysori

Welcome to the Maysori FAQ page.
We are here to answer your questions and offer you the best possible shopping experience.
If you need any further assistance, please do not hesitate to contact us.

Question 1: What is the delivery time for my order?

Answer :
Here are our estimated delivery times for France:

  • Preparation time: 1 to 2 business days

  • Shipping time: 3 to 6 business days

  • Estimated total delivery time: 4 to 8 business days

For more details, see our Shipping Policy .

Question 2: Do you offer free delivery?

Answer :
Yes, we offer free delivery for all orders in France .

Question 3: Where is Maysori located?

Answer :
Maysori is a French boutique specializing in home decoration and improvement.
We only ship within mainland France .

Question 4: What should I do if I receive a defective product?

Answer :
If an item arrives damaged, defective or not as described, we will replace it free of charge .
Contact us and return it within 30 days .
More information is available in our Return Policy .

Question 5: Can I cancel my order after I have placed it?

Answer :
Yes, you can cancel your order within 24 hours of purchase.
Please contact us quickly so that we can intervene.

Question 6: What is your return policy?

Answer :
We offer a simple and uncomplicated return procedure, valid for 30 days.
Full details are available in our Return Policy .

Question 7: When will I receive my refund after a return?

Answer :
Once we receive and inspect your item, we will process the refund.
This usually appears within 7 business days depending on your bank or payment method.
See our Refund Policy for more information.

Question 8: Do you offer a warranty on your products?

Answer :
Yes, all our products come with a 30-day guarantee .
Full details can be found in our return policy.

Question 9: How can I contact customer service?

Answer :
You can contact us via our Contact page,
or by email to: support@maysori.com

Question 10: Do you deliver internationally?

Answer :
No, we only ship within mainland France .

Question 11: Do you have a physical store?

Answer :
No, we are an online store.
This allows us to offer better prices and a wider selection of products.

Question 12: Can I place a bulk order for my business?

Answer :
Yes, we accept bulk orders.
Please contact our customer service for more details.

Question 13: How can I exchange a product?

Answer :
Our exchange procedure is simple.
You will find all the information in our Return Policy .

Question 14: How do I track my order?

Answer :
As soon as your order is shipped, you will receive a tracking number .
You will then be able to track your parcel on our Order Tracking page.

📞 Contact information

Store name: AHEBUYS LLC
Address: 30 N Gould Street, Sheridan, Wy 82801
Email: support@maysori.com
Telephone: +33 7 54 15 58 89

Customer service:
Monday – Saturday: 9:00 AM to 6:00 PM
Response time: 1 to 2 business days